Shipping and Returns

Shipping costs (We only ship within the UK – No international shipping)

All orders are shipped with Royal Mail unless they exceed 2kg, a courier will then be used to ship your parcel.

  • Orders over £30 (excluding the shipping fee) will be posted free of change
  • Orders under £30 (including the shipping fee) costs £3.10
  • Keyrings and other small large letter sized items cost £1
  • Pre-order and in stock products can be mixed, simply use the shipping *Ship in stock now (pre-orders with in stock products)*
    (if your in stock product is under £29.99 and you would like this product right away please add this to your basket https://otakuhype.co.uk/product/postage-cost-dispatch-now-for-products-ordered-with-pre-orders/ or order £30 worth of in stock products)

Your order will be dispatched between 1-2 days excluding Saturday and Sunday
e.g. Order placed on Saturday will be dispatched Monday/Tuesday. On rare occasions it may take a but longer but you will be notified via email upon dispatch.

Estimated time of arrival can be anywhere between 2-3 days.

Missing parcel

It is very rare that a parcel ever goes missing, it is often that the parcel has gone back to the sorting office or delivered to a neighbour and no card has been left. This is why Royal Mail ask that 14 days pass before your parcel is declared missing, when this happens you must contact us, we will then make a claim on your behalf.

Returns

You may return your order to us within 30 days of purchase, your item(s) must arrive back in resellable condition and unused, please ensure you want the product before opening the box or removing the tags.

Please contact us before returning anything back

Cancellation

You have the right to cancel your order and return the item(s) within 30 days of purchase for a full refund

Pre-Orders and back-orders are made especially for you, these orders are placed and paid for by OtakuHype. If you wish to cancel these a 10% fee will be deducted off the end price. This covers the non returned payment fees and the distributor cancellation fees.

e.g. item costs £50 and paid in full – fee = £5. £45 refunded
item costs £50 but £10 deposit is paid, fee is still applied to the end product cost £50. £5 refunded

Contact Information


OtakyHype

POBOX 7435
Cannock
WS11 1LH

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