Shipping costs (We only ship within the UK – No international shipping)
All orders are shipped with Royal Mail unless they exceed 2kg, a courier will then be used to ship your parcel.
- Orders over £60 (excluding the shipping fee) will be posted free of change
- Orders under £60 (including the shipping fee) costs £3.10
- Keyrings and other small large letter sized items cost £1
- Pre-order and in stock products can be mixed, we have two ways of achieving this scenario, you may choose the mixed cart shipping option while checking out or alternatively if your in stock product is under £60 and you would like this product right away you may add this to your basket https://otakuhype.co.uk/product/postage-cost-dispatch-now-for-products-ordered-with-pre-orders/
Your order will be dispatched between 1-2 days excluding Saturday and Sunday
e.g. Order placed on Saturday will be dispatched Monday/Tuesday. On rare occasions it may take longer but you will be notified via email upon dispatch.
Estimated time of arrival can be anywhere between 2-3 days after dispatch
It is very rare that a parcel ever goes missing, it is often that the parcel has gone back to the sorting office or delivered to a neighbour and no card has been left. This is why Royal Mail ask that 10 working days (excluding weekends) pass before your parcel is declared missing, when this happens you must contact us, we will then make a claim on your behalf.
You may return your order to us within 30 days of purchase, your item(s) must arrive back in resellable condition and unused, please ensure you want the product before opening the box or removing the tags.
Please contact us before returning anything back
You have the right to cancel your order and return the item(s) within 30 days of purchase for a full refund
Pre-Orders and back-orders are made especially for you, these orders are placed and paid for by OtakuHype. If you wish to cancel these a 5% fee (lowered from 10%) will be deducted off the end price. This covers the non returned payment fees and the distributor cancellation fees. Please contact us using the contact form to cancel your pre-order.
e.g. item costs £50 and paid in full – fee = £2.50. £47.50 refunded
item costs £50 but £10 deposit is paid, fee is still applied to the end product cost £50. £2.50 refunded
Repeat cancellations of 3 or more will result in an account ban and deposits will have a fee of 10%. Please let us know if you are having issues with paying, we are here to help.
A fee of 25% (the deposit becomes none refundable) will be taken if no contact is made after 1 month of product release. We will make several attempts to contact you before cancelling your order. We are here to help if your unable to pay, please let us know.