Terms and Conditions

By using (including making a purchase) this website you agree to the terms and conditions noted on this page, you also agree that you are at least 18 years of age or are under the guidance of an adult or guardian. This website may have adult orientated images of statues and figures not suitable for anyone under the age of 18. OtakuHype reserves the right to revise these Terms at any time by updating this posting. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser.

Use of the Website

We reserve the right to change any information, features, and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify OtakuHype of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

You may receive emails regarding your account or orders placed.

We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful if you sign up for the newsletter. You have the right to unsubscribe at any time.

Billing and Payments

As a Member, you agree to the following benefits and Terms:

You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, credit or debit card number and PayPal details. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement.

A change of address must be changed on your account. If you have pre-orders with us, you must contact us after changing your address so that we can update your pre-orders/back-orders. OtakuHype will not be made accountable for incorrect shipping addresses.

Back Orders

Back orders are products we don’t currently stock, these products are placed with the manufacturer for you. These products can take weeks, sometimes months to arrive, please contact us to get a rough estimate on when the product is due to arrive. Please note that once the order has been placed it cannot be cancelled as these products are ordered especially for you. If you do cancel a 10% fee will be applied to the refund.


Pre-orders are offered to all items currently not available to purchase right away, generally these are products that are yet to be released. All dates have been sent by the manufacturer for EU releases, please note that Japan release dates will be earlier than EU release dates.
You have the right to cancel your pre-order and order within 14 days of purchase for a full refund minus the payment processing fees. e.g. 2.9% +30p for PayPal.
**Why have we done this? Did you know that cancelling a £207 scale costs us £6.30 it can become very expensive for us as the fees from PayPal and card are never returned to us.**

Pre-Orders and back-orders are made especially for you, these orders are placed and paid for by OtakuHype. If you wish to cancel after the 14 day period there is a 10% fee (Deposits are non refundable) deducted off the end price after 14 days of placing the order (total cost excluding shipping). This covers the non returned payment fees, the distributor cancellation fees / storing and finding another buyer. Delayed over 6 months contain no fees. Please contact us using the contact form to cancel your pre-order.

e.g. item costs £50 and paid in full – fee = £5. £45.00 refunded (any postage paid is refunded)

There are two payment methods to pre-orders, method one is full payment, paying in full secures your purchase unless the distributors encounter issues, a full refund will be made if this rare occurrence ever happens.
Method two is Deposits, All remaining costs must be settled when we notify the product has arrived, your order can also be settled earlier if you wish through your account on OtakuHype. Products will not be shipped until orders are fully paid, this is because we do not credit check or use a finance company, please contact us if you run into any issues paying.
Paying a deposit does secures your product, but we will allocate a first come first serve on fully paid orders if there is a shortage on popular releases.

You may also pay for your purchases at any time through your account here

Dates can change at any given time, the manufacturers and distributors set these dates, we have no control over this. In the event of a delay an email will be sent out. Delays over 6 months will not have a 10% cancellation fee.

Repeat cancellations of 3 or more will result in an account ban (delayed cancellations do not effect this and good account standing with multiple orders do not effect this). Please let us know if you are having issues with paying, we are here to help.

Orders are cancelled if no payment or contact is made after 14 days of product release (Any deposit made is non refundable). We will make several attempts to contact you before cancelling your order. We are here to help if your unable to pay, please let us know.

Payment Plans (PayPal Credit)

You can pay monthly for your order using PayPal credit, this amazing feature from PayPal offers 4 months interest free on orders £99 or more allowing you to break up the payment. You are able to over pay or even wait till the 4th month to settle. Whats even better is you’ll get your order right away (except Pre-Orders). PayPal credit is also a great way to buy your Pre-Orders here at OtakuHype allowing you to space out those payments.

We also offer our own payment plans where a credit check is not used, but our plans must be paid fully before you can receive your order.

If for any reason you are unable to pay for your order, we are able to set up a payment plan and spread the cost of your order.

Price Discounts

We cannot guarantee that the price of a given product will not change throughout its life course. Various factors affect pricing which might increase or decrease it.

If after purchasing your item(s) the price(s) drop you must get in touch with us in no more than 7 days since we received your order. We will refund the difference in a coupon code

If more than 7 days have passed since we received your order we will not be able to provide any type of refund.

User Generated Content

Sharing images through the website or our social media becomes property of OtakuHype, we may use your images to promote the product or website. We will always ask before doing this and you may decline the use of your images.

Warranty Disclaimer

OtakuHype does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components.

Risk of Loss

Any merchandise purchased from our Site will be shipped by a third party carrier, usually Royal Mail. Damaged shipments or items must be reported within 28 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped. Damaged items must be reported and include a photo. Damaged products do not cover or include packaging of the said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of OtakuHype.

Limitation of Liability

Images, prices and content may change at any time, OtakuHype is not responsible in the event that incorrect prices from the manufacturer are submitted or the incorrect image/content is submitted. We have the right to correct these and cancel all orders that have been placed with the incorrect price.

Privacy Policy

Please refer to our Privacy Policy and Cookies Policy.

Contact Us

Any questions? please contact us

Updated 25/09/2021