Shipping, Returns and Cancellations

Shipping costs (We only ship within the UK – No international shipping)

All orders are shipped with Royal Mail unless they exceed 2kg, a courier will then be used to ship your parcel.
Updated: Information takes effect for orders on and after 01/08/2021

  • Orders over £20 (excluding the shipping fee) will be posted free of change
  • Pre-order deposits falling under £20 will be charged shipping, this will now be deducted from your bill. (For 2nd class only, 1st class will still incur a charge if chosen)
  • Orders under £20 (including the shipping fee) from £3.10
  • Keyrings and other small large letter sized items from £1
  • Pre-order and in stock products can be mixed. Products under £20 must be shipped with your pre-order unless a paid shipping option is chosen.

Your order will be dispatched between 1-2 days excluding Saturday and Sunday
e.g. Order placed on Saturday will be dispatched Monday/Tuesday. On rare occasions it may take longer but you will be notified via email upon dispatch.

Estimated time of arrival can be anywhere between 2-5 days after dispatch on 2nd class and free shipping
1-3 days on 1st class. Please note that these are timeframes from Royal Mail.

Missing parcel

It is very rare that a parcel ever goes missing, it is often that the parcel has gone back to the sorting office or delivered to a neighbour and no card has been left. This is why Royal Mail ask that 10 working days (excluding weekends) pass before your parcel is declared missing, when this happens you must contact us, we will then make a claim on your behalf.

Returns

You may return your order to us within 30 days of purchase, your item(s) must arrive back in resellable condition and unused, please ensure you want the product before opening the box or removing the tags.

Please contact us before returning anything back. Postage fees are non refundable including fees paid for by OtakuHype on the free shipping method.

Cancellation

You have the right to cancel your pre-order and order within 14 days of purchase for a full refund minus the payment processing fees. e.g. 2.9% +30p for PayPal.

Pre-Orders and back-orders are made especially for you, these orders are placed and paid for by OtakuHype. If you wish to cancel after the 14 day period there will be a 10% fee deducted off the end price or the deposit becomes non refundable (total cost excluding shipping, this is always returned). This covers the non returned payment fees, the distributor cancellation fees / storing and finding another buyer. Delayed over 6 months contain no fees. Please contact us using the contact form to cancel your pre-order.

e.g. item costs £50 and paid in full – fee = £5. £45.00 refunded (any postage paid is refunded)

Repeat cancellations of 3 or more will result in an account ban (delayed cancellations do not effect this and good account standing with multiple orders do not effect this). Please let us know if you are having issues with paying, we are here to help.

Orders are cancelled if no payment or contact is made after 1 month of product release (Any deposit is non refundable). We will make several attempts to contact you before cancelling your order. We are here to help if your unable to pay, please let us know.

Contact Information


OtakuHype

Unit 1032, SureStore, Gallan Park, Watling Street, Cannock, WS11 0XG