Terms and Conditions

By using (including making a purchase) this website you agree to the terms and conditions noted on this page, you also agree that you are at least 18 years of age or are under the guidance of an adult or guardian. This website may have adult orientated images of statues and figures not suitable for anyone under the age of 18. OtakuHype reserves the right to revise these Terms at any time by updating this posting. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser.

Use of the Website

We reserve the right to change any information, features, and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify OtakuHype of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

You may receive emails regarding your account or orders placed.

We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful if you sign up for the newsletter. You have the right to unsubscribe at any time.

Billing and Payments

As a Member, you agree to the following benefits and Terms:

You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, credit or debit card number and PayPal details. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement.

Back Orders

Back orders are products we don’t currently stock, these products are placed with the manufacturer for you. These products can take weeks, sometimes months to arrive, please contact us to get a rough estimate on when the product is due to arrive. Please note that once the order has been placed it cannot be cancelled as these products are ordered especially for you

Pre-Orders

Pre-orders are offered to all items currently not available to purchase right away, generally these are products that are yet to be released. All dates have been sent by the manufacturer for EU releases, please note that Japan release dates will be earlier than EU release dates. All pre-orders come with free shipping.
You may cancel your Pre-Order at any time but a 10% fee will be deducted on any cancelled Pre-Orders.

There are two payment methods to pre-orders, method one is full payment, paying in full secures your purchase unless the distributors encounter issues, a full refund will be made if this rare occurrence ever happens.
Method two is Payment Plans, All plans must be settled by the date shown, your plan can also be settled earlier if you wish. Products will not be shipped until plans are fully paid, this is because we do not credit check or use a finance company, the plans are there to break up your order into more affordable payments, please contact us if you run into any issues paying.
Paying a deposit does secures your product, but we will allocate a first come first serve on fully paid orders if there is a shortage on popular releases.

As soon as your Pre-Order is released we will send you an email confirming this. If you have placed a Deposit on your Pre-Order you will receive an email with instructions on how to place the final few payments. You may also pay for your purchases at any time through your account here

Payment Plans (PayPal Credit)

You can pay monthly for your order using PayPal credit, this amazing feature from PayPal offers 4 months interest free on orders £99 or more allowing you to break up the payment. You are able to over pay or even wait till the 4th month to settle. Whats even better is you’ll get your order right away (except Pre-Orders). PayPal credit is also a great way to buy your Pre-Orders here at OtakuHype allowing you to space out those payments.

We also offer our own payment plans where a credit check is not used, but our plans must be paid fully before you can receive your order.

Price Discounts

We cannot guarantee that the price of a given product will not change throughout its life course. Various factors affect pricing which might increase or decrease it.

If after purchasing your item(s) the price(s) drop you must get in touch with us in no more than 7 days since we received your order. We will refund the difference in a coupon code

If more than 7 days have passed since we received your order we will not be able to provide any type of refund.

Price Match

We will price match any UK store that sells authentic merchandise. All products must include the postage costs/VAT/fees etc.

We will not price match:

  • Any website outside the UK.
  • Any products that are not authentic, if the prices are too good to be true then its often a fake.
  • Any websites that have the product on offer, sale/clearance, discount
  • marketplaces such as/not limited to Ebay and Amazon, this is due to the mass amounts of fake merchandise.

All products must be full priced and brand new with shipping included

User Generated Content

Sharing images through the website or our social media becomes property of OtakuHype, we may use your images to promote the product or website.

Warranty Disclaimer

OtakuHype does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components.

Risk of Loss

Any merchandise purchased from our Site will be shipped by a third party carrier, usually Royal Mail. Damaged shipments or items must be reported within 28 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped. Damaged items must be reported and include a photo of the replacement request. Damaged products do not cover or include packaging of the said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of OtakuHype.

Limitation of Liability

Images, prices and content may change at any time, OtakuHype is not responsible in the event that incorrect prices from the manufacturer are submitted or the incorrect image/content is submitted. We have the right to correct these and cancel all orders that have been placed with the incorrect price.

Privacy Policy

Please refer to our Privacy Policy and Cookies Policy.

Contact Us

Any questions? please contact us

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