Thank you for your continued patience during the post-Brexit delays, we have many shipments currently at customs. There is a delay due to congestion at the border, we will keep you updated on any changes.
Our supplier has now dispatched the Dec/Jan orders to us, this will take around 7 days to arrive depending on border clearance and congestion. We will start dispatching your pre-orders over the course of the week, please bear with us while we get through all your orders. We thank you in advance for your understanding.
Shipment to the UK has resumed, we have been notified that current and future orders will have a delay of 5 days, this is due to the process needed in order to import goods into the UK. We are expecting deliveries to start arriving before the end of the month.
We thank you in advance for your understanding.
Our suppliers are working very hard to implement the new operational changes and paperwork for shipments to the UK, the pause in service will last until approximately 14th January. After the 14th we do expect shipments to be delayed due to the amount of orders they will need to get through. We thank you for your understanding during this transition.
Our suppliers are still working on their logistics, estimated completion is 11/01/2021. Delayed shipments to us are expected, this is due to the volume of orders our suppliers will need to get through. We would like to take this opportunity to thank all our customers for your patience during the Brexit transition.
Brexit Information 22/12/2020
We are working with our European distributors to ensure you have a smooth experience while shopping with us.
The UK has left the EU single market with a new set of import rules starting January 1st 2021 and we currently don’t know how complex these rules will be. We are working with our European distributor to ensure products are delivered without issue.
As of today 22/12/2020 we have been notified that any orders planned to arrive after 18/12/2020 will be delayed for approximately 20-25 days as couriers have now suspended deliveries to the UK.
Late December-January Back-order and pre-order products are the only items affected, all in stock products will be despatched as normal.
Orders can still be placed and we ask our customers to trust that we will deliver your products as soon as possible. Please remember Brexit delays are between the UK government and European Union, this is out of Otaku Hype’s control (╥_╥)
Only pre-orders and back-orders between 18/12/2020 – 18/01/2021 (subject to change) will be affected. Updates will be made here for any further changes.
- Only pre-orders and back-orders between 18/12/2020 – 18/01/2021 (subject to change) will be affected.
- Orders can still be placed, we are taking orders as usual.
- Updates will be made here on any extra changes.